News & Announcements

Explore latest news and announcements

Welcome to the first installment of the proveo Infoman Series! In this recurring series, we’ll bring you fresh insights, updates, and detailed explorations of our Infoman solutions. In today’s post, we dive into the critical topic of secure communication, outlining how our advanced Infoman IoT device leverages TLS protocols to ensure that every data exchange in aviation telematics is secure and reliable. Read on to learn how our innovative approach lays the foundation for enhanced data privacy, regulatory compliance, and operational trust in the aviation and ground support sectors.


Our hardware device, the Infoman, is an advanced and secure aviation telematics solution specifically designed for IoT, GSE fleet management, and industrial applications. As the cornerstone of proveo’s telematics solutions, the Infoman combines cutting-edge technology with robust security features to meet the demands of the aviation industry. With support from our partnership with Lantronix, we deliver state-of-the-art hardware tailored for aviation telematics and ground support solutions.

Infoman with TLS Secure communication

Why Choose TLS?

Data Encryption: TLS encrypts all data transmitted between the Infoman device and its connected endpoints, such as cloud systems, servers, or other devices. This encryption safeguards against eavesdropping, man-in-the-middle attacks, and data theft during transit.

Authentication: Digital certificates enable mutual authentication between the Infoman device and its server counterparts. This guarantees that both the device and server are legitimate, preventing unauthorized access to critical networks.

Data Integrity: TLS ensures data integrity by verifying that transmitted data remains unaltered as it travels from the device to the endpoint.

Supported Protocols for Secure Aviation Telematics

Our hardware device supports TLS (1.3, 1.2), ensuring compliance with the latest aviation and industrial security standards.

Customer Benefits of Secure Aviation Telematics Solutions

Enhanced Security: Sensitive data such as fleet location, operational metrics, and other telemetry details are protected by advanced encryption. This is critical for sectors such as aviation and ground support, where data privacy and security are paramount.

Regulatory Compliance: TLS-enabled Infoman hardware supports compliance with regulations such as GDPR and HIPAA, which require stringent data security measures. This is particularly important in the aviation industry, where compliance with global standards is essential.

Improved Trust: Organizations using our hardware can confidently demonstrate secure data handling practices to customers and stakeholders, enhancing reputation and building trust.

Reduced Cyber Threat Risks: The Infoman’s security features mitigate risks such as data breaches, increasing operational reliability for GSE fleet management and secure aviation telematics solutions.

Infoman telematics device for aviation telematics solutions

Future-Proof Telematics for Aviation

The Infoman is not only a secure and advanced telematics device but also a future-proof solution for the aviation industry. Its seamless integration capabilities, robust TLS features, and compliance with modern security standards make it ideal for today’s needs while ensuring scalability for future advancements. Designed to support long-term growth, the Infoman provides a reliable foundation for secure and efficient global operations in aviation telematics and GSE fleet management.

Learn more about how proveo stands out from standard fleet management systems on our dedicated comparison page.

Partnership with Lantronix

Through our partnership with Lantronix, proveo offers cutting-edge hardware solutions, such as the Infoman, designed to meet the stringent requirements of the aviation industry. Together, we deliver unparalleled GSE fleet management and secure aviation telematics solutions that ensure safety, reliability, and performance.

By leveraging the Infoman’s TLS capabilities and our strategic partnership with Lantronix, both proveo and its customers can achieve superior security, improved regulatory compliance, and a stronger position in the competitive aviation market.

We’re excited to share some fantastic software updates for GSE telematics as we close out the year! Here’s what’s new:

Updated Analytics Application:

We’ve given our analytics app a complete makeover, incorporating modern components and improved backend functionality. Along with new features, we’re introducing a roadmap filled with exciting updates you can look forward to in the coming months!

Map Application:

The Map app has been refreshed with a brand-new look and feel. We’ve also added powerful features to make navigation and monitoring easier and more intuitive.

Exciting Features in Alpha:

We’re making great progress with two exciting developments currently in first testings: the proveo Driver App and Advanced Functionality for GSE Pooling. Stay tuned for updates as these features continue to evolve!

What Does This Mean?

All upcoming features will be part of the new UI. This means that future change requests, new feature developments, and low-priority bug fixes will be available exclusively in the new UI. We encourage all users to make the switch and enjoy the improved experience!

What About the Old UI?

The old UI will remain accessible for now, and everything will continue to work as it has in the past. However, as part of our long-term plans, we may eventually phase it out to streamline maintenance efforts. Don’t worry—there’s no immediate change. For your convenience, we’ve added links in the new UI to help you switch back to the old version when needed.

Need Help?

Our User Guide is now fully accessible online and has been enhanced with graphics and videos to provide a more interactive learning experience. To access it, just click “Help Center” in the left-side navigation. Here’s what you’ll find:

  • Basics

  • The Analytics Application

  • The Map Application

Be sure to explore the “Use Cases” section for practical tips, troubleshooting help, and examples of everyday scenarios to help you make the most of the platform.

Looking for More Details?

For detailed information about the latest features and updates, visit the “Release Notes” section in the Online User Guide and check out our comparison-page. We’ll use this section to document all newly added features and keep you informed about ongoing developments. You can also follow us on LinkedIn for news and updates.

For over two decades, proveo has led the way in Fleet Management & Telematics for Ground Handling, thriving in the highly complex aviation sector. As a German company, we started our journey in one of the most challenging industries.  

Managing a fleet in the aviation industry is no easy task – from maintaining safety standards to optimizing turnaround times, ground handling teams face a mountain of challenges.  

Unlike traditional fleet management systems, proveo offers unique solutions tailored specifically for the aviation market. From seamless compliance with IATA IGOM standards to custom solutions tailored for ground handlers and airlines, our system can adapt to all kinds of use cases across industries. 

 

Traditional and proveos solution compare

 

Challenges in Fleet Management & Telematics for Ground Handling – and How We Solve Them 

Choosing the right telematics system is crucial; it must be able to grow alongside your operational complexity and adapt to future requirements. Managing fleet operations means coordinating between multiple stakeholders, departments, different processes, vehicle types, and diverse needs—making the right choice in telematics solutions essential. The following challenges highlight why aviation-specific fleet management solutions are needed. 

 challanges in aviation fleet management

1. Safety Compliance with IATA IGOM Standards

Safety is non-negotiable in aviation. Ground handlers must comply with rigorous safety standards to ensure consistent service across the globe. Our fleet management system helps to comply with the IATA Ground Operations Manual (IGOM), reducing risks of injuries and aircraft damage. By integrating IGOM standards into daily operations, our solution will be able to support procedures that enhance safety for all stakeholders. 

2. Turnaround Optimization for Better Performance

Delays can be costly for airlines, both financially and in passenger satisfaction. Our system helps track and analyze each stage of the turnaround involving Ground support equipment (GSE), allowing for better coordination and reduced delays, ultimately improving on-time departures.   

3. Advanced Solutions for Fleet Management & Telematics for Ground Handling

Avoiding vehicle downtime is crucial for uninterrupted airport operations. proveo’s telematics solution provides real-time insights into vehicle conditions and maintenance schedules. This proactive approach addresses potential issues before they become critical, minimizing disruptions and lowering maintenance costs. 

4. Reducing Airport Congestion

Busy airports often struggle with traffic flow and congestion, leading to potential delays and reduced efficiency. Optimizing asset distribution and routing is essential for reducing congestion, maintaining efficient ground operations, and ensuring on-time performance. By using data-driven asset allocation, our clients have reported smoother operations and reduced turnaround times, helping to keep passengers happy and flights on schedule. 

5. Optimizing Airline Customer Experience

Efficient ground operations have a direct impact on passenger satisfaction. Synchronizing luggage handling, catering, and refueling with flight schedules leads to seamless service. Satisfied passengers are more likely to return. proveo’s solution helps to combine all departments and helps to align and synchronize processes. 

6. Intelligent Decision Support and Trend Assessment

Data-driven decisions are key in aviation. Transforming raw data into actionable insights enables proactive management that helps reduce delays and avoid disruptions. Real-time data access allows operators to predict maintenance needs, track vehicle and drivers’ performance, and assess critical trends, empowering them to act ahead of potential issues and make informed decisions. 

 

Advanced Telematics Hardware for Reliable Fleet Management 

We partner with Lantronix, the world’s leading telematics hardware provider, whose premium device has seen over 1 million installations worldwide. This hardware is expandable and reliable, supporting add-ons like cameras, CAN interfaces, and RFID readers, which are essential for tracking assets beyond just vehicles, such as non-motorized equipment and indoor tracking. 

Why Does This Matter? The right telematic hardware provides not just reliability but also the flexibility and functionality required to address evolving aviation needs. The Lantronix device provides an initial strong base, fully integrated with our proveo system, and can expand to accommodate more complex requirements, ensuring long-term support and adaptability for demanding airport environments. 

IOT Award Banner Lantronix and proveo

A Unique Approach to Fleet & Asset Management 

Unlike competitors who offer “all-in-one” packages at a low price with limited functionality and insufficient support, our fleet telematics and hardware solutions are designed to last and adapt. Our approach rejects the one-size-fits-all mentality that limits flexibility and reliability. Instead, we work closely with our customers to solve complex, industry-specific problems in a way that leaves room for further growth and adaptability. 

Customized Solution for Complex Needs 

Our philosophy is simple: we do not offer a “standard product” because our customers’ needs are far from standard. We have spent the last 20 years building a backend system that prioritises flexibility and allows us to evolve with our customers’ needs, no matter how complex they become. This is what sets proveo apart from conventional fleet management solutions – solutions that cater to the masses without considering the specific, often intricate requirements of industries such as aviation. 

Want to know more about how proveo differs from the standard fleet products on the market?  Read more here or read the newest article in the GHI Magazine

The prior investors in Quantum Aviation Solutions announce their full focus on the GSE Telematics business selling the Quantum Baggage Management Solution.

 


 

Frankfurt, Germany, September 27, 2024. The shareholders of Quantum Aviation Solutions Inc. a software company that offered two products for the aviation industry, Baggage Management Solutions and Telematics Solutions, announce the sale of the baggage management software keeping the telematics product.  John Collins, the majority investor says:

“The telematics market is a very exciting fast-growing market with enormous opportunities.  We decided to refocus the business exclusively on advancing our market presence with telematics solutions”.

In 2016 Quantum Aviation Solutions, Inc. acquired the German based company proveo GmbH. proveo is well known as a pioneer, being one of the first companies offering a telematics solution that was specialized in the aviation industry.

During the recent years and as part of the Quantum Aviation Solutions the former proveo telematics products have significantly expanded their functionality.  Many customers around the world have implemented the proveo technology, product and services are highly recognized in the market.

Going forward the name Quantum Aviation Solutions will remain with the BRS business while the telematics business will change the name back to proveo. proveo and Quantum Aviation Solution will continue to work very closely together delivering solutions to common customers.

“We are very excited about the growth and the increasing functional requirements in the telematics market which we can address with our highly configurable product.”

says Ursula Hess the Managing Director of the German business who is responsible for the telematics product suite.

“We are continuously expanding our product offerings to provide critical features to our aviation customers and also to our customers in other industries who have adopted our advanced solutions.” 

The company will continue its business uninterrupted under the name proveo.  It has announced that it will introduce new releases in the upcoming weeks which will include – among other things – specialty functionality for electrical vehicles, advanced support for vehicle pooling and state of the art data analysis using latest AI tools.

Read more Here!

We are happy to announce that Lantronix has been awarded for their FOX3 telematics gatewayfor the 2024 IoT Evolution Asset Tracking Award. This honor recognizes their exceptional contributions to the development of IoT technologies to improve asset tracking and security. Our joint case study was a significant contributor to why Lantronix was awarded this prize, and focused on how FOX3 units were employed in proveo systems found in airports around the world.

Our partnership with Lantronix has been key over the years, enabling us to integrate state-of-the-art telemetry solutions into our fleet management systems. With real-time data, increased operational efficiency and reduced costs, the FOX3 device enables us to provide unparalleled service to airline customers worldwide.
Our combined efforts in the aviation industry show how to provide solutions that lead the industry. Additionally, by working together, the aviation sector can effectively track its sustainability targets and improve the sustainability of airport operations.

Congratulations to Lantronix on this well-deserved recognition!

 

Read more about the award here.

Learn about our case study here.

proveo will provide a complete Fleet Management Solution to SAI, Servicios Aeroportuarios Integrados’s Motorized and Unmotorized Ground Handling Equipment in Colombia

Servicios Aeroportuarios Integrados Ground Handling (SAI) has awarded proveo with a contract to install proveo’s advanced fleet management solution on 400 motorized and 600 unmotorized assets of its fleet of ground support equipment at the Bogota Airport.

After testing the system in a Proof of Concept SAI selected proveo.

“Using the solution from proveo allows us to reduce our operational cost, increase safety and significantly improve the efficiency on the ramp. We were impressed by how flexible the proveo system is, and how adaptable to our specific business requirements. We consider this relationship with proveo as a close partnership and expect strong support from proveo for our planned growth in Colombia and Latin America” says Carlos Monzon, CEO of SAI.

SAI will benefit from the proveo’s product functionality that includes planning, scheduling, tracking and controlling all motorized and non-motorized equipment at the airport ramp. In addition, it provides detailed information on engine parameters supporting predictive maintenance and reducing costs, and engagement status supporting the operational processes at the ramp and significantly reducing cost. Henry Molano, Operations Director, comments on SAI’s objective: “We want to take care of our clients – their fleet, passengers and their luggage – with a punctual, safe and reliable service, making optimal use of our resources. We are implementing proveo in our largest station in this first stage, but our vision is to implement it in all the stations in which we operate, so that our customers are reassured that the equipment we use in their operations is ready and available to serve them, making decisions proactively in the face of eventualities. We believe that proveo is one of the enablers to do this”.

The system will be installed standalone initially quickly, followed by a second phase to integrate it with SAI’s backend systems, including Flight Information and Maintenance Support Systems. On its digital transformation plan, SAI relies on proveo to build its Operations Control Center (CCO) that will allow SAI to predict operation and equipment probabilities, so the Operations team can make the best choices, and react better and faster when a customer needs it. All of this is part of the plan to become the most reliable and trustable handler for all clients.

“We are very pleased to support SAI in its planned growth by bringing our extensive experience from similar projects to SAI in Bogota. Our adjustability to customer processes and our simple integration capabilities will be key success factors for this installation” states Ursula Hess, Managing Director of proveo, the business unit for proveo’s GSE solutions.

 

Servicios Aeroportuarios Integrados Ground Handling (SAI) is a Colombian company, with more than 30 years of experience in Ground Solutions Services, Customer Service and Operational Dispatch. SAI provides its services in seven cities across Colombia: Bogotá, Medellín, Cali, Cartagena, Armenia, Corozal, and Pereira. Since November 1st, SAI became part of the Avianca Holdings group and its expansion plan will lead to expand its operation in other cities of Colombia and Latin America. SAI attends all types or Aircraft and amongst its customers are Colombian Airlines: Avianca, Viva Colombia and International Airlines such as: Delta, Iberia, American Airlines, Spirit, KLM, Air Canada, Air Transat, Aerolineas Argentinas, Aeromexico, and others. With one of the most modern and robust Ground Support Equipment Fleet and almost 3.000 employees, SAI serves more than 300 airline operations a day, becoming one of the biggest handlers in Colombia. In terms of operations, in 2018 SAI attended more than 80.000 flights, connected 7 Million pieces of luggage and helped transport more than 155.000 passengers with reduced mobility.